Refund Policy

1. General Refund Policy

We offer a 14-day refund policy for all paid services purchased through TailorMyJob. This policy is designed to ensure customer satisfaction while maintaining the sustainability of our service.

You may request a full refund within 14 days of your purchase date, provided the conditions outlined in this policy are met.

2. Eligible Refunds

Refunds may be requested in the following circumstances:

• Technical issues that prevent you from accessing or using our services
• Service does not perform as described on our website
• Accidental duplicate purchases
• Dissatisfaction with the service quality within the 14-day period
• Unauthorized charges on your account

3. Non-Eligible Refunds

Refunds will not be provided in the following circumstances:

• Requests made after the 14-day refund period has expired
• Services that have been fully utilized (e.g., all credits or analyses have been used)
• Change of mind after extensive use of the service
• Violation of our Terms of Service that resulted in account suspension
• Services purchased with promotional codes or discounts (unless required by law)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at contact@tailormyjob.com within 14 days of your purchase
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant details or documentation to support your request
4. Our team will review your request and respond within 2-3 business days

Please note that incomplete refund requests may delay processing. Ensure all required information is provided to expedite your request.

5. Refund Processing Time

Once your refund request is approved:

• Processing will begin within 1 business day of approval
• Refunds will be processed through Paddle, our payment processor
• Full refund amount will be credited to your original payment method
• Refunds typically appear in your account within 5-10 business days

Processing times may vary depending on your bank or payment provider. You will receive email confirmation when the refund has been processed.

6. Partial Refunds

In certain cases, partial refunds may be offered instead of full refunds. Partial refunds may apply when you have used a significant portion of the service but are eligible for a refund due to service issues or other qualifying circumstances. The refund amount will be calculated based on the unused portion of your service.

7. Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback or dispute with their payment provider. Most issues can be resolved quickly through our customer support team.

If you initiate a chargeback instead of following our refund process, we may need to suspend your account pending resolution of the dispute.

8. Policy Modifications

TMJ Studio reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via email or through our service notifications.

9. Consumer Rights

This refund policy is in addition to any rights you may have under applicable consumer protection laws in your jurisdiction. Nothing in this policy limits or excludes your statutory rights as a consumer.